Transaction Risk Investigator - Abuse
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Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Hyderabad. Candidates will be responsible for a wide range of duties related to the Investigation and Elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.
The Transaction Risk Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. The Researches and evaluates facts surrounding buyer and/or seller transactions. Takes appropriate action on investigated transactions based on established SOPs and tools. Documents their actions by providing detailed annotations. Communicates with external customers via phone and email during the investigation process.
Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process.
Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
Basic Qualifications
Academics
Graduate in any discipline is required.
Communication Skills
Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response.
Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers.
Problem Solving Skills
Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
Excellent problem solving skills.
Demonstrated ability to analyze problems logically.
Self-disciplined, diligent, proactive and detail oriented.
Strong time management and organizational skills.
Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent.
Excellent ability to determine situational needs and provide appropriate solutions.
This profile would be a Full Time Contract for 12 months.
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